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Customers using a pass Purchase a pass (If you do not have a pass) Seat reservation Pass required *Reservations cannot be made if you are using a Japan Rail Pass. Fares and Passes Oversized Luggage Guide Customers who do not have a pass and Welcome Suica Mobile users should start the process here. Purchase tickets Travel costs can be reduced using a pass.
Notifications and Updates 01/28/2026 New Rail Passes for Inbound Visitors 12/22/2022 An error is currently occurring where products cannot be purchased using passports from some countries. We are investigating this issue and it may take some time before it is resolved. If you are having trouble making a purchase, please try again after arriving in Japan. We apologize for the inconvenience and thank you for your understanding. 10/18/2022 In order to prevent illegal use of credit card, some transactions may be restricted by the credit card company. In those cases, please try with another credit card or purchase them at the station, JR EAST Travel Service Center or Reserved Seat Ticket Vending Machine. 12/01/2021 Revisions have been made to the Privacy Policy. 09/30/2026 System maintenance informationServices are unavailable during the following periods・2026-09-30 23:50 - 2026-10-01 5:00・2026-10-05 23:50 - 2026-10-06 5:00・2026-10-10 23:50 - 2026-10-11 5:00・2026-10-15 23:50 - 2026-10-16 5:00・2026-10-17 23:50 - 2026-10-18 5:00・2026-10-19 23:50 - 2026-10-20 5:00・2026-10-20 23:50 - 2026-10-21 5:00・2026-10-22 23:50 - 2026-10-23 5:00・2026-10-24 23:50 - 2026-10-25 5:00・2026-10-25 23:50 - 2026-10-26 5:00・2026-10-31 23:50 - 2026-11-01 5:00*Japan Standard Time 01/28/2026 New Rail Passes for Inbound Visitors 12/22/2022 An error is currently occurring where products cannot be purchased using passports from some countries. We are investigating this issue and it may take some time before it is resolved. If you are having trouble making a purchase, please try again after arriving in Japan. We apologize for the inconvenience and thank you for your understanding. 10/18/2022 In order to prevent illegal use of credit card, some transactions may be restricted by the credit card company. In those cases, please try with another credit card or purchase them at the station, JR EAST Travel Service Center or Reserved Seat Ticket Vending Machine. 12/01/2021 Revisions have been made to the Privacy Policy. 09/30/2026 System maintenance informationServices are unavailable during the following periods・2026-09-30 23:50 - 2026-10-01 5:00・2026-10-05 23:50 - 2026-10-06 5:00・2026-10-10 23:50 - 2026-10-11 5:00・2026-10-15 23:50 - 2026-10-16 5:00・2026-10-17 23:50 - 2026-10-18 5:00・2026-10-19 23:50 - 2026-10-20 5:00・2026-10-20 23:50 - 2026-10-21 5:00・2026-10-22 23:50 - 2026-10-23 5:00・2026-10-24 23:50 - 2026-10-25 5:00・2026-10-25 23:50 - 2026-10-26 5:00・2026-10-31 23:50 - 2026-11-01 5:00*Japan Standard Time Notifications and Updates
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