Notifications and Updates

  • 12/22/2022
    An error is currently occurring where products cannot be purchased using passports from some countries. We are investigating this issue and it may take some time before it is resolved. If you are having trouble making a purchase, please try again after arriving in Japan. We apologize for the inconvenience and thank you for your understanding.
  • 10/18/2022
    In order to prevent illegal use of credit card, some transactions may be restricted by the credit card company. In those cases, please try with another credit card or purchase them at the station, JR EAST Travel Service Center or Reserved Seat Ticket Vending Machine.
  • 06/01/2022
    [Notice] Beginning Monday, June 27, 2022, tickets for the “Shinkansen Office Car” (Car 8) on Tohoku and Hokkaido Shinkansen “Hayabusa” and “Hayate” trains will be sold as reserved seat tickets. This car is targeted at customers who want to work on their laptops while they ride.
    If you would like to ride in a regular car, please place a reservation via the seating map for a car besides Car 8.
    * The Office Car will not be available on the following dates. Weekends, national holidays, August 8-19, and November 4, 2022, as well as from December 26, 2022 - January 6, 2023 and February 24, 2023
  • 12/01/2021
    Revisions have been made to the Privacy Policy.
  • 01/24/2023
    System maintenance information

    Services are unavailable during the following periods

    • ・2023-01-26 23:50 - 2023-01-27 5:00
    • ・2023-01-31 23:50 - 2023-02-01 5:00
    • ・2023-02-01 23:50 - 2023-02-02 5:00
    • ・2023-02-06 23:50 - 2023-02-07 5:00
    • ・2023-02-08 23:50 - 2023-02-09 5:00
    • ・2023-02-09 23:50 - 2023-02-10 5:00
    • ・2023-02-11 23:50 - 2023-02-12 5:00
    • ・2023-02-13 23:50 - 2023-02-14 5:00
    • ・2023-02-16 23:50 - 2023-02-17 5:00
    • ・2023-02-18 23:50 - 2023-02-19 5:00
    • ・2023-02-20 23:50 - 2023-02-21 5:00
    • ・2023-02-22 23:50 - 2023-02-23 5:00
    • ・2023-02-25 23:50 - 2023-02-26 5:00
    • ・2023-02-28 23:50 - 2023-03-01 5:00

    *Japan Standard Time

  • 12/22/2022
    An error is currently occurring where products cannot be purchased using passports from some countries. We are investigating this issue and it may take some time before it is resolved. If you are having trouble making a purchase, please try again after arriving in Japan. We apologize for the inconvenience and thank you for your understanding.
  • 10/18/2022
    In order to prevent illegal use of credit card, some transactions may be restricted by the credit card company. In those cases, please try with another credit card or purchase them at the station, JR EAST Travel Service Center or Reserved Seat Ticket Vending Machine.
  • 06/01/2022
    [Notice] Beginning Monday, June 27, 2022, tickets for the “Shinkansen Office Car” (Car 8) on Tohoku and Hokkaido Shinkansen “Hayabusa” and “Hayate” trains will be sold as reserved seat tickets. This car is targeted at customers who want to work on their laptops while they ride.
    If you would like to ride in a regular car, please place a reservation via the seating map for a car besides Car 8.
    * The Office Car will not be available on the following dates. Weekends, national holidays, August 8-19, and November 4, 2022, as well as from December 26, 2022 - January 6, 2023 and February 24, 2023
  • 12/01/2021
    Revisions have been made to the Privacy Policy.
  • 01/24/2023
    System maintenance information

    Services are unavailable during the following periods

    • ・2023-01-26 23:50 - 2023-01-27 5:00
    • ・2023-01-31 23:50 - 2023-02-01 5:00
    • ・2023-02-01 23:50 - 2023-02-02 5:00
    • ・2023-02-06 23:50 - 2023-02-07 5:00
    • ・2023-02-08 23:50 - 2023-02-09 5:00
    • ・2023-02-09 23:50 - 2023-02-10 5:00
    • ・2023-02-11 23:50 - 2023-02-12 5:00
    • ・2023-02-13 23:50 - 2023-02-14 5:00
    • ・2023-02-16 23:50 - 2023-02-17 5:00
    • ・2023-02-18 23:50 - 2023-02-19 5:00
    • ・2023-02-20 23:50 - 2023-02-21 5:00
    • ・2023-02-22 23:50 - 2023-02-23 5:00
    • ・2023-02-25 23:50 - 2023-02-26 5:00
    • ・2023-02-28 23:50 - 2023-03-01 5:00

    *Japan Standard Time

Notifications and Updates