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Customers using a pass Purchase a pass (If you do not have a pass) Seat reservation Use a pass (If you already have a pass) *Reservations cannot be made if you are using a Japan Rail Pass. Fares and Passes Customers not using a pass Purchase tickets Travel costs can be reduced using a pass.
Notifications and Updates 12/22/2022 An error is currently occurring where products cannot be purchased using passports from some countries. We are investigating this issue and it may take some time before it is resolved. If you are having trouble making a purchase, please try again after arriving in Japan. We apologize for the inconvenience and thank you for your understanding. 10/18/2022 In order to prevent illegal use of credit card, some transactions may be restricted by the credit card company. In those cases, please try with another credit card or purchase them at the station, JR EAST Travel Service Center or Reserved Seat Ticket Vending Machine. 12/01/2021 Revisions have been made to the Privacy Policy. 06/27/2025 System maintenance informationServices are unavailable during the following periods・2025-06-28 23:50 - 2025-06-29 5:00・2025-06-30 23:50 - 2025-07-01 5:00・2025-07-02 23:50 - 2025-07-03 5:00・2025-07-03 23:50 - 2025-07-04 5:00・2025-07-07 23:50 - 2025-07-08 5:00・2025-07-13 23:50 - 2025-07-14 5:00・2025-07-17 23:50 - 2025-07-18 5:00・2025-07-19 23:50 - 2025-07-20 5:00・2025-07-22 23:50 - 2025-07-23 5:00・2025-07-25 23:50 - 2025-07-26 5:00・2025-07-28 23:50 - 2025-07-29 5:00・2025-07-31 23:50 - 2025-08-01 5:00*Japan Standard Time 12/22/2022 An error is currently occurring where products cannot be purchased using passports from some countries. We are investigating this issue and it may take some time before it is resolved. If you are having trouble making a purchase, please try again after arriving in Japan. We apologize for the inconvenience and thank you for your understanding. 10/18/2022 In order to prevent illegal use of credit card, some transactions may be restricted by the credit card company. In those cases, please try with another credit card or purchase them at the station, JR EAST Travel Service Center or Reserved Seat Ticket Vending Machine. 12/01/2021 Revisions have been made to the Privacy Policy. 06/27/2025 System maintenance informationServices are unavailable during the following periods・2025-06-28 23:50 - 2025-06-29 5:00・2025-06-30 23:50 - 2025-07-01 5:00・2025-07-02 23:50 - 2025-07-03 5:00・2025-07-03 23:50 - 2025-07-04 5:00・2025-07-07 23:50 - 2025-07-08 5:00・2025-07-13 23:50 - 2025-07-14 5:00・2025-07-17 23:50 - 2025-07-18 5:00・2025-07-19 23:50 - 2025-07-20 5:00・2025-07-22 23:50 - 2025-07-23 5:00・2025-07-25 23:50 - 2025-07-26 5:00・2025-07-28 23:50 - 2025-07-29 5:00・2025-07-31 23:50 - 2025-08-01 5:00*Japan Standard Time Notifications and Updates
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