JR-EAST Train Reservation

Ticket Window Information

The Station Ticket Windows at which tickets can be collected are limited to JR Ticket Office (Midori-no-madoguchi), Travel Service Center or Information Center located in certain major JR East and JR Hokkaido stations or in Toyama and Kanazawa stations in the JR West service area. Please make sure you collect your tickets at the same Station Ticket Window that you entered for your reservation.

Notes
  • When using a Rail Pass to book a reserved seat ticket, the ticket should be picked up within the valid area of the pass. Picking up the ticket outside the valid area will result in a reserved seat charge as though the pass were not being used.
  • Tickets cannot be collected from the JR Central Midori-no-madoguchi (Reservation Ticket Office) in Tokyo Station and Shinagawa Station. Reserved tickets cannot be collected at any station on the Izu Kyuko Line and the Tobu Railway Line.
  • For passengers without an excursion type pass*, reserved tickets can now be picked up from reserved seat ticket machines at specified JR East stations. In case you have made a reservation using an excursion type pass*, please pick it up at a ticket office.
  • Please note that for stations with more than one JR Ticket Office (Midori-no-madoguchi) we display the office hours for the one that is open the longest.
  • Please click on the station name for details about the station layout, such as the location of Station Ticket Windows where you can collect your ticket.
  • Some offices may be closed during the new year holiday period. Locations and office hours are subject to change without notice, and some locations may cease operation without notice.
  • See the official homepage of each pass regarding locations for sales and exchange of excursion type passes.

*For detailed information on excursion type passes that can be used to reserve seats on this site, look here.

Receipt office of ticket reserved by JR EAST Web site "JR-EAST Train Reservation".

  • JR East area
  • JR Hokkaido area
  • JR West area

*1, *2: Reserved seat tickets in the pass valid area booked with a HOKKAIDO RAIL PASS can be picked up only at JR Hokkaido and some JR East ticket offices. Click here for specific locations.

*2: Please note that reserved seat tickets in the pass valid area booked with a JR EAST PASS (Tohoku area) (Nagano, Niigata area), JR TOKYO Wide Pass or a Hokuriku Arch Pass cannot be picked up.

*3: Please note that reserved seat tickets in the pass valid area booked with with a JR EAST PASS (Tohoku area) (Nagano, Niigata area), a JR TOKYO Wide Pass, a JR East-South Hokkaido Rail Pass , a JR Tohoku-South Hokkaido Rail Pass or a HOKKAIDO RAIL PASS cannot be picked up.

*4: Please note that reserved seat tickets in the pass valid area booked with a JR EAST PASS (Tohoku area) (Nagano, Niigata area), JR TOKYO Wide Pass , a Hokuriku Arch Pass, a JR East-South Hokkaido Rail Pass or a JR Tohoku-South Hokkaido Rail Pass cannot be picked up.

* Ticket Window Information shown, as of July, 2018.
JR East area
StationOfficeOffice HoursDays Closed
AomoriTravel Service Center
(View Plaza)
 
10:00-17:30
None
AbikoJR Ticket Office
(Midori-no-madoguchi)
 
7:00-19:00
None
AkabaneTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Weekends and Holidays
10:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
Akihabara JR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
AkitaTravel Service Center
(View Plaza)
Weekdays
10:30-18:00
Weekends and Holidays
10:30-17:00
None
AsagayaJR Ticket Office
(Midori-no-madoguchi)
 
9:00-19:00
None
EbisuJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
FukushimaTravel Service Center
(View Plaza)
 
10:00-18:00
Sundays and Holidays
GotandaJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
HachinoheTravel Service Center
(View Plaza)
 
10:00-17:30
None
Hamamatsucho JR EAST Travel Service Center *1
 
8:00-15:30
None
JR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
Haneda Airport
International Terminal
JR EAST Travel Service Center *1
 
6:45-18:30
None
IchigayaJR Ticket Office
(Midori-no-madoguchi)
 
9:00-19:00
None
IidabashiJR Ticket Office
(Midori-no-madoguchi)
Weekdays
8:00-20:00
Weekends and Holidays
9:00-19:00
None
Ikebukuro JR EAST Travel Service Center *1
 
9:00-18:00
None
Travel Service Center
(View Plaza)〈West〉
Weekdays
10:30-19:00
Weekends and Holidays
10:00-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
5:30-23:00
None
KamataTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Weekends and Holidays
10:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
7:00-21:00
None
KanamachiJR Ticket Office
(Midori-no-madoguchi)
 
7:00-20:00
None
KandaJR Ticket Office
(Midori-no-madoguchi)
Weekdays
8:00-20:00
Weekends and Holidays
9:00-19:00
None
KashiwaTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Weekends and Holidays
10:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
7:00-21:00
None
Kita-SenjuTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Weekends and Holidays
10:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
7:00-21:00
None
KoenjiJR Ticket Office
(Midori-no-madoguchi)
 
9:00-19:00
None
MatsudoTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Weekends and Holidays
10:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
7:00-21:00
None
MeguroTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Saturdays
10:30-18:00
Sundays and Holidays
JR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
MitoTravel Service Center
(View Plaza)
Weekdays
10:00-18:00
Saturdays
10:00-17:00
Sundays and Holidays
MoriokaTravel Service Center
(View Plaza)
 
10:00-18:30
None
NaganoTravel Service Center
(View Plaza)
Weekdays
10:00-19:00
Weekends and Holidays
10:00-17:30
None
NakanoTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Weekends and Holidays
10:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
Narita Airport
Terminal 1
JR EAST Travel Service Center *1
 
8:15-19:00
None
JR Ticket Office
(Midori-no-madoguchi) *1
 
6:30-8:15
19:00-21:45
None
Narita Airport
Terminal 2·3
JR EAST Travel Service Center *1
 
8:15-20:00
None
JR Ticket Office
(Midori-no-madoguchi) *1
 
6:30-8:15
20:00-21:45
None
NiigataTravel Service Center
(View Plaza)
Weekdays
10:00-18:00
Weekends and Holidays
10:00-17:00
None
NipporiJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
Nishi-OgikuboJR Ticket Office
(Midori-no-madoguchi)
 
9:00-19:00
None
OchanomizuJR Ticket Office
(Midori-no-madoguchi)
 
9:00-19:00
None
OgikuboJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
OimachiJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
OjiTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Saturdays
10:30-18:00
Sundays and Holidays
JR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
OkachimachiJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
OmoriJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
OsakiJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
OtsukaJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
SendaiJR EAST Travel Service Center
Weekdays and Saturdays
8:30-19:00
Sundays and Holidays
8:30-18:00
None
Shibuya JR EAST Travel Service Center *1
 
10:00-18:30
None
JR Ticket Office
(Midori-no-madoguchi)
 
5:30-23:00
None
ShimbashiJR Ticket Office
(Midori-no-madoguchi)
Weekdays
7:00-22:00
Weekends and Holidays
9:00-19:00
None
Shim-MatsudoJR Ticket Office
(Midori-no-madoguchi)
 
7:00-20:00
None
Shinagawa Travel Service Center
(View Plaza)
Weekdays
10:00-19:00
Weekends and Holidays
10:00-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
6:00-23:00
None
Shinjuku JR EAST Travel Service Center *1
 
8:00-19:00
None
Travel Service Center
(View Plaza) <East>
Weekdays
10:00-19:00
Weekends and Holidays
10:00-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
5:30-23:00
None
SugamoJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
Suidobashi JR Ticket Office
(Midori-no-madoguchi)
 
9:00-19:00
None
TakadanobabaJR Ticket Office
(Midori-no-madoguchi)
 
8:00-20:00
None
TamachiJR Ticket Office
(Midori-no-madoguchi)
Weekdays
8:00-20:00
Weekends and Holidays
9:00-19:00
None
TokyoJR EAST Travel Service Center *1
<Marunouchi North Entrance>
 
7:30-20:30
None
Travel Service Center
(View Plaza) <Yaesu Central>
Weekdays
10:30-19:00
Weekends and Holidays
10:00-17:00
None
TorideJR Ticket Office
(Midori-no-madoguchi)
 
7:00-19:00
None
UenoJR EAST Travel Service Center *1
Weekdays
8:30-19:00
Weekends and Holidays
8:30-18:00
None
JR Ticket Office
(Midori-no-madoguchi)
 
5:30-22:00
None
YamagataTravel Service Center
(View Plaza)
Weekdays
10:00-18:00
Saturdays
10:00-17:00
Sundays and Holidays
YokohamaTravel Service Center
(View Plaza)
Weekdays
10:00-20:00
Weekends and Holidays
10:00-19:00
None
Yotsuya JR Ticket Office
(Midori-no-madoguchi)
Weekdays
8:00-20:00
Weekends and Holidays
8:00-19:00
None
YurakuchoTravel Service Center
(View Plaza)
Weekdays
10:30-19:00
Saturdays
10:30-18:00
Sundays and Holidays
JR Ticket Office
(Midori-no-madoguchi)
Weekdays
8:00-21:00
Weekends and Holidays
9:00-19:00
None
JR Hokkaido area
*Tickets for reserved seats that include an interval on the Fuji Kyuko Line, Tobu Railway or Shinano Railway can be picked up only in the JR East area. (They cannot be picked up in the JR Hokkaido area .)
StationOfficeOffice HoursDays Closed
Sapporo JR Information Desk (West Exit) *2
 
8:30-19:00
None
Twinkle Plaza *2
(Travel Service Center)
Weekdays
10:00-19:30
Weekends and Holidays
10:00-18:00
None
New Chitose AirportJR Information Desk *2
 
8:30-19:00
None
Noboribetsu JR Ticket Office *2
(Midori-no-madoguchi)
 
7:00-18:45
None
Obihiro Twinkle Plaza *4
(Travel Service Center)
 
9:00-17:00
None
Kushiro Twinkle Plaza *4
(Travel Service Center)
 
10:00-18:00
None
Hakodate Twinkle Plaza* 2
(Travel Service Center)
 
10:00-18:00
None
Shin-Hakodate-Hokuto *2 JR Ticket Office*2
(Midori-no-madoguchi)
 
9:00-19:00
(Purchase and exchange)
None
Asahikawa Twinkle Plaza *4
(Travel Service Center)
 
9:30-17:30
None
Abashiri JR Ticket Office *4
(Midori-no-madoguchi)
 
5:50-22:30
None
JR West area *3
* Pickup is available at JR Ticket Offices (Midori-no-madoguchi) from 5:30 to 23:00 at the below stations during office hours.
Tickets for reserved seats that include an interval on the Fuji Kyuko Line, Tobu Railway or Shinano Railway can be picked up only in the JR East area. (They cannot be picked up in the JR West area.)
Tickets for reserved seats that include an interval on Aoimori Railway can be picked up only within the JR East and JR Hokkaido areas. (They cannot be picked up in the JR West area.)
StationOfficeOffice HoursDays Closed
Kanazawa JR Ticket Office
(Midori-no-madoguchi)
Central Exit
 
4:40-23:30
None
JR Ticket Office
(Midori-no-madoguchi)
Transfer Entrance
 
5:30-23:30
None
Toyama JR Ticket Office
(Midori-no-madoguchi)
Central Exit
 
5:40-23:30
None
JR Ticket Office
(Midori-no-madoguchi)
Transfer Entrance
 
5:40-23:30
None

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