• When using a Rail Pass to book a reserved seat ticket, the ticket should be picked up within the valid area of the pass. Picking up the ticket outside the valid area will result in a reserved seat charge as though the pass were not being used.
• Tickets cannot be collected from the JR Central Midori-no-madoguchi (Reservation Ticket Office) in Tokyo Station and Shinagawa Station. Reserved tickets cannot be collected at any station on the Izu Kyuko Line and the Tobu Railway Line.
• For passengers without an excursion type pass*, reserved tickets can now be picked up from reserved seat ticket machines at specified JR East stations. In case you have made a reservation using an excursion type pass*, please pick it up at a ticket office.
• Please note that for stations with more than one JR Ticket Office (Midori-no-madoguchi) we display the office hours for the one that is open the longest.
• Please click on the station name for details about the station layout, such as the location of Station Ticket Windows where you can collect your ticket.
• Some offices may be closed during the new year holiday period. Locations and office hours are subject to change without notice, and some locations may cease operation without notice.
• See the official homepage of each pass regarding locations for sales and exchange of excursion type passes.

*For detailed information on excursion type passes that can be used to reserve seats on this site, look here.