Ticket Window Information
The Station Ticket Windows at which tickets can be collected are limited to JR Ticket Office (Midori-no-madoguchi), Travel Service Center or Information Center located in certain major JR East and JR Hokkaido stations or in Toyama and Kanazawa stations in the JR West service area. Please make sure you collect your tickets at the same Station Ticket Window that you entered for your reservation.

- When using a Rail Pass to book a reserved seat ticket, the ticket should be picked up within the valid area of the pass. Picking up the ticket outside the valid area will result in a reserved seat charge as though the pass were not being used.
- Tickets cannot be collected from the JR Central Midori-no-madoguchi (Reservation Ticket Office) in Tokyo Station and Shinagawa Station. Reserved tickets cannot be collected at any station on the Izu Kyuko Line and the Tobu Railway Line.
- For passengers without an excursion type pass*, reserved tickets can now be picked up from reserved seat ticket machines at specified JR East stations. In case you have made a reservation using an excursion type pass*, please pick it up at a ticket office.
- Please note that for stations with more than one JR Ticket Office (Midori-no-madoguchi) we display the office hours for the one that is open the longest.
- Please click on the station name for details about the station layout, such as the location of Station Ticket Windows where you can collect your ticket.
- Some offices may be closed during the new year holiday period. Locations and office hours are subject to change without notice, and some locations may cease operation without notice.
- See the official homepage of each pass regarding locations for sales and exchange of excursion type passes.
Receipt office of ticket reserved by JR EAST Web site "JR-EAST Train Reservation".
*1, *2: Reserved seat tickets in the pass valid area booked with a HOKKAIDO RAIL PASS can be picked up only at JR Hokkaido and some JR East ticket offices. Click here for specific locations.
*2: Please note that reserved seat tickets in the pass valid area booked with a JR EAST PASS (Tohoku area) (Nagano, Niigata area), JR TOKYO Wide Pass or a Hokuriku Arch Pass cannot be picked up.
*3: Please note that reserved seat tickets in the pass valid area booked with a JR EAST PASS (Tohoku area) (Nagano, Niigata area), a JR TOKYO Wide Pass, a JR East-South Hokkaido Rail Pass or a HOKKAIDO RAIL PASS cannot be picked up.
Station | Office | Office Hours | Days Closed |
---|---|---|---|
Aomori | Travel Service Center (View Plaza) |
| None |
Abiko | JR Ticket Office (Midori-no-madoguchi) |
| None |
Akabane | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Akihabara | JR Ticket Office (Midori-no-madoguchi) |
| None |
Akita | Travel Service Center (View Plaza) |
| None |
Asagaya | JR Ticket Office (Midori-no-madoguchi) |
| None |
Ebisu | JR Ticket Office (Midori-no-madoguchi) |
| None |
Fukushima | Travel Service Center (View Plaza) |
| Sundays and Holidays |
Gotanda | JR Ticket Office (Midori-no-madoguchi) |
| None |
Hachinohe | Travel Service Center (View Plaza) |
| None |
Hamamatsucho | JR Ticket Office (Midori-no-madoguchi) |
| None |
Haneda Airport International Terminal | JR EAST Travel Service Center *1 |
| None |
Ichigaya | JR Ticket Office (Midori-no-madoguchi) |
| None |
Iidabashi | JR Ticket Office (Midori-no-madoguchi) |
| None |
Ikebukuro | JR EAST Travel Service Center *1 |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Kamata | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Kanamachi | JR Ticket Office (Midori-no-madoguchi) |
| None |
Kanda | JR Ticket Office (Midori-no-madoguchi) |
| None |
Kashiwa | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Kita-Senju | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Koenji | JR Ticket Office (Midori-no-madoguchi) |
| None |
Matsudo | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Meguro | Travel Service Center (View Plaza) |
| Sundays and Holidays |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Mito | Travel Service Center (View Plaza) |
| None |
Morioka | Travel Service Center (View Plaza) |
| None |
Nagano | Travel Service Center (View Plaza) |
| None |
Nakano | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Narita Airport Terminal 1 | JR EAST Travel Service Center *1 |
| None |
JR Ticket Office (Midori-no-madoguchi) *1 |
| None | |
Narita Airport Terminal 2·3 | JR EAST Travel Service Center *1 |
| None |
JR Ticket Office (Midori-no-madoguchi) *1 |
| None | |
Niigata | Travel Service Center (View Plaza) |
| None |
Nippori | JR Ticket Office (Midori-no-madoguchi) |
| None |
Nishi-Ogikubo | JR Ticket Office (Midori-no-madoguchi) |
| None |
Ochanomizu | JR Ticket Office (Midori-no-madoguchi) |
| None |
Ogikubo | JR Ticket Office (Midori-no-madoguchi) |
| None |
Oimachi | Travel Service Center (View Plaza) |
| Sundays and Holidays |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Oji | Travel Service Center (View Plaza) |
| Sundays and Holidays |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Okachimachi | JR Ticket Office (Midori-no-madoguchi) |
| None |
Omori | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Osaki | JR Ticket Office (Midori-no-madoguchi) |
| None |
Otsuka | JR Ticket Office (Midori-no-madoguchi) |
| None |
Sendai | Travel Service Center (View Plaza) |
| None |
Shibuya | JR Ticket Office (Midori-no-madoguchi) |
| None |
Shimbashi | JR Ticket Office (Midori-no-madoguchi) |
| None |
Shim-Matsudo | JR Ticket Office (Midori-no-madoguchi) |
| None |
Shinagawa | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Shinjuku | JR EAST Travel Service Center *1 |
| None |
Travel Service Center (View Plaza) <East> |
| None | |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Sugamo | Travel Service Center (View Plaza) |
| Sundays and Holidays |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Suidobashi | JR Ticket Office (Midori-no-madoguchi) |
| None |
Takadanobaba | JR Ticket Office (Midori-no-madoguchi) |
| None |
Tamachi | JR Ticket Office (Midori-no-madoguchi) |
| None |
Tokyo | JR EAST Travel Service Center *1 <Marunouchi North Entrance> |
| None |
Travel Service Center (View Plaza) <Yaesu Central> |
| None | |
Toride | JR Ticket Office (Midori-no-madoguchi) |
| None |
Ueno | Travel Service Center (View Plaza) |
| None |
JR Ticket Office (Midori-no-madoguchi) |
| None | |
Yamagata | Travel Service Center (View Plaza) |
| Sundays and Holidays |
Yokohama | Travel Service Center (View Plaza) |
| None |
Yotsuya | JR Ticket Office (Midori-no-madoguchi) |
| None |
Yurakucho | Travel Service Center (View Plaza) |
| Sundays and Holidays |
JR Ticket Office (Midori-no-madoguchi) |
| None |
Station | Office | Office Hours | Days Closed |
---|---|---|---|
Sapporo | JR Information Desk (West Exit) |
| None |
New Chitose Airport | JR Information Desk |
| None |
Noboribetsu | JR Ticket Office (Midori-no-madoguchi) |
| None |
Obihiro | Twinkle Plaza (Travel Service Center) |
| None |
Kushiro | Twinkle Plaza (Travel Service Center) |
| None |
Hakodate | Twinkle Plaza (Travel Service Center) |
| None |
Shin-Hakodate-Hokuto | JR Ticket Office (Midori-no-madoguchi) |
| None |
Asahikawa | Twinkle Plaza (Travel Service Center) |
| None |
Abashiri | JR Ticket Office (Midori-no-madoguchi) |
| None |
Station | Office | Office Hours | Days Closed |
---|---|---|---|
Kanazawa | JR Ticket Office (Midori-no-madoguchi) Central Exit |
| None |
JR Ticket Office (Midori-no-madoguchi) Transfer Entrance |
| None | |
Toyama | JR Ticket Office (Midori-no-madoguchi) Central Exit |
| None |
JR Ticket Office (Midori-no-madoguchi) Transfer Entrance |
| None |